Returns, Refunds & Exchanges Policy – The Discount District

Last Updated: October 2026

We want you to shop with confidence. Please read the policy below before placing your order.

1. Where Returns and Exchanges Apply

Returns and exchanges are available for orders delivered within the United Arab Emirates only. Orders delivered outside the UAE, including GCC countries, the USA, the UK and Europe, are final sale and cannot be returned, exchanged or refunded, except for damaged, defective or incorrect items (see section 6).

2. Return Eligibility (UAE Orders)

Return requests must be submitted within 7 days of receiving your order. Items must be unused, unworn, unwashed, in their original condition, with all original tags attached and in their original packaging where possible.

3. Non-Returnable Items

For hygiene and safety reasons, underwear, swimwear, socks, opened personal care items, gift cards and any item marked as Final Sale or Non-Returnable cannot be returned unless faulty.

4. How to Request a Return

Contact our Customer Support team with your order number and the reason for the return. If approved, we will send you return instructions. Items sent back without an approved request will not be accepted.

5. Inspection and Store Credit

All returned items are inspected on arrival. We reserve the right to refuse returns that do not meet the conditions of this policy. Approved returns are issued as Store Credit only. We do not provide cash refunds for change-of-mind purchases. Store Credit can be used on any future purchase at The Discount District.

6. Faulty or Incorrect Items (All Destinations)

If you receive a damaged, defective or incorrect item, wherever you are, please contact us within 48 hours of delivery with clear photographs. If confirmed, we will arrange an appropriate resolution at no additional cost to you.

7. Exchanges (UAE Orders)

We do not guarantee exchanges because of limited stock. Where possible we may offer an exchange; otherwise eligible returns receive Store Credit.

8. Return Shipping

Unless the return is due to our error or a confirmed faulty item, customers are responsible for return shipping costs.

9. Customs, Duties and Taxes

For orders delivered outside the UAE, customs duties, VAT, import taxes and any charges paid to third parties are the buyer's responsibility and are non-refundable.

10. Rejected Deliveries

If a customer refuses delivery or fails to accept a shipment, any shipping, customs or return charges incurred may be deducted before issuing any eligible Store Credit.

11. Contact Us