Returns, Refunds & Exchanges Policy – The Discount District

Last Updated: July 2026

We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

1. Return Eligibility

Return requests must be submitted within 7 days of receiving your order. Items must be unused, unworn, unwashed, in their original condition, with all original tags attached and returned in their original packaging where possible.

2. Non-Returnable Items

For hygiene and safety reasons, underwear, swimwear, socks, opened personal care items, gift cards and any item marked as Final Sale or Non-Returnable cannot be returned unless faulty.

3. How to Request a Return

Contact our Customer Support team with your order number and reason for the return. If approved, return instructions will be provided.

4. Condition Inspection

All returned items are inspected upon arrival. We reserve the right to refuse returns that do not meet the conditions of this policy.

5. Store Credit

Approved returns are issued as Store Credit only. We do not provide cash refunds for change-of-mind purchases. Store Credit may be used on any future purchase at The Discount District.

6. Faulty or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with photographs. If confirmed, we will arrange an appropriate resolution at no additional cost.

7. Exchanges

We do not guarantee exchanges due to limited stock availability. Where possible, we may offer an exchange; otherwise eligible returns will receive Store Credit.

8. Return Shipping

Unless the return is due to our error or a confirmed faulty item, customers are responsible for return shipping costs.

9. International Orders

For GCC orders outside the UAE, customs duties, VAT, import taxes and shipping charges paid to third parties are non-refundable.

10. Rejected Deliveries

If a customer refuses delivery or fails to accept a shipment, any shipping, customs or return charges incurred may be deducted before issuing eligible Store Credit.

11. Contact Us

For assistance with a return, please contact The Discount District using the contact information available on our website.

Our support team is available Monday to Saturday, 10 AM – 10 PM (UAE time).

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