Frequently Asked Questions (FAQs) – The Discount District

Welcome to The Discount District, your trusted online store for authentic branded clothing, jackets, and activewear at unbeatable prices. We offer fast shipping across the UAE and Saudi Arabia, ensuring a seamless shopping experience. Whether you're looking for trendy fashion or performance activewear, we provide high-quality products at discounted rates. Below, you’ll find answers to our most commonly asked questions about orders, shipping, returns, and our exclusive loyalty program.

1. About The Discount District

What is The Discount District?

The Discount District is an online store offering authentic branded clothing, jackets, and activewear at discounted prices. We ship across the UAE and Saudi Arabia, providing great quality and fast shipping.

Are your products authentic?

Yes! We only sell 100% authentic branded products. All our items are sourced from trusted suppliers and come with their original tags.

2. Ordering & Payments

How do I place an order?

You can browse our website, select your preferred items, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, MasterCard)
  • Cash on Delivery (COD) – Available in the UAE & KSA
  • Apple Pay & Google Pay
  • Tabby (Split your payment two 4 installments)

Can I modify or cancel my order after placing it?

If your order hasn’t been processed yet, you can request a modification or cancellation by contacting our customer support team within 12 hours of placing the order.

3. Shipping & Delivery

Where do you deliver?

We currently ship across the United Arab Emirates (UAE) and Saudi Arabia (KSA).

How long does delivery take?

  • UAE: 1-2 business days
  • KSA: 4-7 business days

How much is the shipping cost?

  • UAE: AED 15 (Free for orders above AED 250)
  • KSA: Based on order weight, shipping cost is calculated at check-out.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to track your package in real-time.

4. Returns & Refunds

What is your return and exchange policy?

We offer easy returns or exchange within 7 days of receiving your order. Items must be unused, in original packaging, with tags attached.

How do I request a return?

  1. Contact our customer support team with your order number.
  2. We will arrange a pickup or provide instructions on returning the item. Pick-up shipping fees are paid by customer.
  3. Once received and inspected, we will issue a refund or exchange.

Are there any non-returnable items?

Yes, for hygiene reasons, we do not accept returns on underwear, swimwear, or socks unless there is a manufacturing defect.

How long does it take to receive my refund?

Refunds are processed within 5-7 business days after we receive the returned item. If you paid via COD, your refund will be issued as store credit.

5. Discounts & Loyalty Program

Do you offer any discounts or promo codes?

Yes! Sign up for our newsletter to receive exclusive discounts, special promotions, and early access to sales.

Do you have a loyalty program?

Yes! The Discount District Loyalty Program rewards our customers for shopping with us. Earn points with every purchase and redeem them for discounts on future orders. Stay tuned for more details on how to join and maximize your rewards!

6. Customer Support

How can I contact you?

You can reach our customer support team through:

What are your customer service hours?

Our support team is available Monday to Saturday, 10 AM – 10 PM (UAE time).

.     

Can't find the answer you are looking for?
We're Here to Help!