Returns, Refunds & Cancellations Policy

Returns, refunds and cancellations

Last updated: October 30, 2026

This policy applies to orders placed at thediscountdistrict.com. If you live in the EU or the UK, nothing in it limits the rights you have under the consumer law of your country.

Cancel before your order ships (all countries)

You can cancel any order, or any item in it, until it has been dispatched. Use Cancel or return an order in your account or on your order status page, or email hello@thediscountdistrict.com with your order number. We refund everything you paid, including delivery. Online payments are refunded to your original payment method. Cash on delivery orders are not charged.

Orders delivered in the UAE

• You can return items within 7 days of delivery.
• Items must be unused, unworn, unwashed, with original tags and in original packaging.
• A flat AED 15 return shipping fee applies.
• If you paid online (card, Apple Pay, Google Pay or Tabby), you can choose store credit or a refund to your original payment method.
• Cash on delivery orders are refunded as store credit.
• Exchanges depend on stock.

Orders delivered outside the UAE (GCC, USA, UK and EU)

• You can cancel your order and return items within 14 days of receiving the last item in your order. You don't need to give a reason.
• If the 14th day falls on a weekend or public holiday, the period ends on the next working day.
• To start, use Cancel or return an order in your account or on your order status page, email us, or send the withdrawal form below. A clear statement that you want to cancel is enough.
• Send the items back within 14 days of telling us. We will email you the return address and instructions.
• You pay the cost of sending items back, and you are responsible for the parcel until it reaches us. Please use a tracked service and mark the parcel as "Returned goods".
• We refund the price of the returned items to your original payment method within 14 days of receiving your request. We may wait until the items arrive back, or until you show proof of sending, whichever comes first.
• Original delivery charges are not refunded, except as described in the next section.

Extra rights for customers in the EU and UK

• If you return your whole order, we also refund the delivery fee you paid, up to the cost of our cheapest standard delivery option. If you chose a faster option, you pay the difference.
• If you return only part of an order, the delivery fee is not refunded.
• You may handle items as you would in a shop to check size and fit. If an item comes back worn, washed, damaged, or with tags removed, we may reduce the refund by the value lost.

Items we can't take back

• Gift cards.
• For hygiene reasons: underwear, lingerie, swimwear, socks, make-up, perfumes and other personal care items, once they have been opened, unsealed or used.
• For customers in the EU and UK, this hygiene rule applies to items delivered sealed whose seal, packaging or hygiene liner has been removed.

All other items, including discounted and sale items, can be returned under this policy.

Faulty, damaged or incorrect items (all countries)

Please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and photos. We will repair, replace or refund at no cost to you, including return shipping. Customers in the EU and UK keep their legal rights for faulty goods.

Customs duties and import taxes

Duties and taxes you pay directly to a courier or customs authority are not collected by us, so we can't refund them. You may be able to reclaim them from the courier or customs authority.

Contact

The Discount District, Hazaa bin Zayed Street, Building 10 - 102, Abu Dhabi, United Arab Emirates
hello@thediscountdistrict.com · WhatsApp +971 54 472 5656 · Every day, 10 AM to 10 PM UAE time

Withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: The Discount District, Hazaa bin Zayed Street, Building 10 - 102, Abu Dhabi, United Arab Emirates. Email: hello@thediscountdistrict.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

• Order number:
• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

(*) Delete as appropriate.