Frequently asked questions

The Discount District is an online store offering authentic branded clothing, jackets, and activewear at discounted prices. We ship to the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain, as well as the USA, the UK, France, Germany, Greece and Spain.

Yes. We sell 100% authentic branded products sourced through legitimate channels. Many of our items are end-of-season, excess inventory or clearance stock, allowing us to offer genuine brands at discounted prices.

You can browse our website, select your preferred items, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

We accept:

• Credit/Debit Cards (Visa, MasterCard)
• Cash on Delivery (COD), available in the UAE only
• Apple Pay and Google Pay
• Tabby (split your payment into 4 installments), available in the UAE only

You can browse the website in your local currency, but all orders are charged in UAE Dirhams (AED) at checkout. Prices shown in other currencies are estimates based on current exchange rates. Your bank may apply its own conversion rate and fees.

If your order hasn't been processed yet, you can request a modification or cancellation by contacting our customer support team within 12 hours of placing the order.

We currently ship to the United Arab Emirates, Saudi Arabia, Oman, Kuwait, Qatar, Bahrain, the United States, the United Kingdom, France, Germany, Greece and Spain.

Orders are usually processed within 1 to 2 business days.

• UAE: 1 to 2 business days
• GCC, USA, UK and EU: 3 to 7 business days, depending on the destination and customs clearance

Delivery within the UAE is AED 15, and free on orders over AED 150. For all other countries, shipping is based on the destination and the weight of your order, and the exact cost is shown at checkout before you pay.

Orders delivered outside the UAE may be subject to customs duties, VAT or import charges imposed by the destination country. These charges are the customer's responsibility.

Once your order has been shipped, you will receive a tracking number via email, allowing you to track your package in real time.

Returns and exchanges are available for orders delivered within the UAE only. You can return or exchange an item within 7 days of receiving your order. Items must be unused, unworn, unwashed, in original packaging, with all tags attached.

Orders delivered outside the UAE are final sale.

No. Because of the cost of international shipping and local taxes and duties, orders delivered outside the UAE are final sale and cannot be returned, exchanged or refunded for change of mind.

Not sure about your size? Check the size guide on the product page or message us on WhatsApp before you order. We are happy to help.

Eligible approved returns from UAE orders are issued as Store Credit, which can be used towards a future purchase. Cash refunds are generally not provided for change-of-mind returns unless required by applicable law.

For UAE orders, where stock is available we may offer an exchange. Due to our limited inventory, exchanges cannot always be guaranteed.

Please contact us within 48 hours of receiving your order with your order number and photos of the issue. We review every case individually and will resolve it as quickly as possible, wherever your order was delivered.

Yes! Sign up for our newsletter to receive exclusive discounts, special promotions, and early access to sales.

Yes! The Discount District Loyalty Program rewards our customers for shopping with us. Earn points with every purchase and redeem them for discounts on future orders.

Our team will be happy to assist you with any questions regarding your order or our products.

• Email: hello@thediscountdistrict.com
• WhatsApp: +971 54 472 5656

Our support team is available Monday to Sunday, 10 AM to 10 PM (UAE time).